Shipping Policy
WhizKidzWonders continues to send out all orders within 1-3 business days. We will provide a tracking number to the email address on your order as soon as your shipment is created. You can track your package via the carrier (UPS, USPS or FEDEX).
RETURN:
We hope you love your WhizKidzWonders order, but in case you don’t, we are pleased to offer easy returns within 7 days after the parcel been successful delivered. Please reach out to us at hello@whizkidzwonders.com to initiate a return authorization. Customers are responsible for return shipping. Shipping costs are not refundable. Refunds will be processed within 7 business days of receiving the returned item(s).
WhizKidzWonders does not offer item exchanges.
SHIPPING IN UNITED STATES:
All parcels ship within 72 hours and is usually delivered in 3-7 business days. Please note, these are estimated delivery times. Shipments to Puerto Rico, Alaska & Hawaii may take longer.
WhizKidzWonders is not responsible for lost or stolen items once they have been processed through carriers. It is the customer’s responsibility to contact the carrier regarding a lost or stolen package.
Currently, there is no way for WhizKidzWonders to predict how long each shipment will take. With this in mind, WhizKidzWonders cannot issue refunds on transit time guarantees violated by our carrier providers. It is a known issue among the carriers and a factor beyond our control.
LOST OR DELAYED PACKAGES:
If your tracking information has reported a successful delivery but you have not received it, please contact our carrier providers. Unfortunately, WhizKidzWonders is not responsible for lost or missing packages that have been successfully delivered to the shipping address associated with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds or replace items in lost packages.
If your package tracking is stuck while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.
CANCEL ORDER :
Due to our fast, same-day packing and shipping, we cannot guarantee your order will be able to be canceled. If you would like to cancel please immediately email hello@whizkidzwonders.com with the subject line: CANCEL ORDER and your order number.
Have a question or need help? Email: hello@whizkidzwonders.com
At Whizkidz Wonders, we believe that every child is a marvel, and every family is a vibrant world full of creativity. Our brand is born out of a firm belief in the talents and potentials of children, coupled with a passion for providing the best products for families.
We understand that the journey of childhood is filled with boundless possibilities. It's a time for exploration, skill development, and relationship-building. Yet, this journey also comes with its challenges, and our mission is to make it more joyful and inspiring.
From conception to product design, we adhere to a child-centric philosophy. Our products not only aim to inspire children's creativity and imagination but also prioritize their safety and healthy development. We strive to create delightful product experiences that allow every child to fully express their potential and uniqueness.
The spirit of Whizkidz Wonders is embodied in our products. They are not just toys for children but also their companions in exploration and growth. Our products are designed to ignite children's curiosity, nurture their skills, and add more joy and inspiration to their journey of growth.
Whether it's creating marvels at home or exploring new worlds at school, Whizkidz Wonders will always be closely connected with you and your children, serving as your most trusted partners and supporters on the path of childhood.
Join Whizkidz Wonders, and let's explore the boundless possibilities of childhood together, creating more wonders along the way!
Corporate Social Responsibility
Environmental Commitment: We are committed to reducing our carbon footprint and environmental impact. We take measures to minimize packaging waste, use recyclable materials, and reduce energy consumption.
Community Engagement: We value collaboration and support with the local community. We actively participate in community activities and donate a portion of our profits to charitable organizations to support local community development and improvement.
Education Support: We believe in the power of education to change the world. Therefore, we support educational institutions and projects dedicated to providing resources and opportunities to help every child realize their potential.
Children's Welfare: We are deeply caring and concerned about children's welfare. We pledge to manufacture safe, high-quality products and collaborate with child-related charitable organizations to support children's health and development.
Diversity and Inclusion: We respect and value the worth and diversity of all individuals. We are committed to creating an inclusive work environment and supporting equality and diversity.
Through these initiatives, we hope to make a positive contribution to society and work together with our customers and partners to build a better world.
