Refunds Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Cancellation
We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.
We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at hello@whizkidzwonders.com as long as it has not been shipped.
Return or Resend
Our policy lasts 30 days from arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.
You have two options:
1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via hello@whizkidzwonders.com for more information.
You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
2.Resend:
If the item is faulty due to an error on our end (e.g. wrong item).We are willing to resend the correct product for you.
If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.
At Whizkidz Wonders, we believe that every child is a marvel, and every family is a vibrant world full of creativity. Our brand is born out of a firm belief in the talents and potentials of children, coupled with a passion for providing the best products for families.
We understand that the journey of childhood is filled with boundless possibilities. It's a time for exploration, skill development, and relationship-building. Yet, this journey also comes with its challenges, and our mission is to make it more joyful and inspiring.
From conception to product design, we adhere to a child-centric philosophy. Our products not only aim to inspire children's creativity and imagination but also prioritize their safety and healthy development. We strive to create delightful product experiences that allow every child to fully express their potential and uniqueness.
The spirit of Whizkidz Wonders is embodied in our products. They are not just toys for children but also their companions in exploration and growth. Our products are designed to ignite children's curiosity, nurture their skills, and add more joy and inspiration to their journey of growth.
Whether it's creating marvels at home or exploring new worlds at school, Whizkidz Wonders will always be closely connected with you and your children, serving as your most trusted partners and supporters on the path of childhood.
Join Whizkidz Wonders, and let's explore the boundless possibilities of childhood together, creating more wonders along the way!
Corporate Social Responsibility
Environmental Commitment: We are committed to reducing our carbon footprint and environmental impact. We take measures to minimize packaging waste, use recyclable materials, and reduce energy consumption.
Community Engagement: We value collaboration and support with the local community. We actively participate in community activities and donate a portion of our profits to charitable organizations to support local community development and improvement.
Education Support: We believe in the power of education to change the world. Therefore, we support educational institutions and projects dedicated to providing resources and opportunities to help every child realize their potential.
Children's Welfare: We are deeply caring and concerned about children's welfare. We pledge to manufacture safe, high-quality products and collaborate with child-related charitable organizations to support children's health and development.
Diversity and Inclusion: We respect and value the worth and diversity of all individuals. We are committed to creating an inclusive work environment and supporting equality and diversity.
Through these initiatives, we hope to make a positive contribution to society and work together with our customers and partners to build a better world.
